Privacy Policy
1. How We Collect Your Personal Data
We may collect your personal data through:
- Direct interactions: Via forms, calls, emails, project communications, support enquiries, and service requests.
- Third-party sources: From your employer, professional platforms (e.g. LinkedIn), public records, or networking tools like ZoomInfo.
- Automated technologies: Through cookies and analytics tools when you use our website or digital services.
- Data combination: We may combine data collected from various sources to deliver better, more relevant services and communications.
2. What Personal Data We Use and Why
| Situation | Type of Personal Data | Purpose | Lawful Basis |
|---|---|---|---|
| Website Visits | Contact details, IP address, support details, service usage, email interaction data | Customer service, insights, and improving our site | Legitimate interest, consent, public task |
| Marketing | Contact preferences, name, email address, opt-out logs | To manage your preferences and send marketing you have agreed to receive | Consent, legitimate interest, legal obligation |
| Events | Contact details, dietary/accessibility requirements, photos/videos | To organise and manage events | Legitimate interest, consent |
| Client/Partner Employees | Name, contact details, invoices, contracts, call records, CCTV, emails | Business operations, security, compliance | Legitimate interest |
3. How We Use Your Personal Data
We use your data to:
- Respond to enquiries and provide services
- Fulfil our legal and contractual obligations
- Conduct business communications
- Improve our services through feedback and analytics
- Carry out marketing and customer engagement
- Ensure safety and security at our premises
4. How We Share Your Data
We may share your personal data with:
- Trusted service providers (e.g. IT support, cloud hosting, analytics providers)
- Business partners and subcontractors working on our behalf
- Legal or regulatory bodies, if required by law
- Prospective buyers or business partners in the context of a business transfer
We ensure all third parties respect the security of your data and only process it in accordance with the law.
5. International Transfers
Your data may be transferred outside the UK or European Economic Area (EEA) to countries that do not offer the same level of protection. Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK or EU
- Binding corporate rules
- Certification under approved data protection frameworks
6. How We Store and Protect Your Data
We store your data on secure servers with access controls, encryption, and other technical and organisational measures designed to protect it from unauthorised access, disclosure, alteration, or destruction.
We require our service providers and partners to adhere to similar standards of security and confidentiality.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Retention periods depend on:
- The nature of the data
- The legal obligations we are subject to
- Whether there is an ongoing business relationship
We regularly review our retention practices to ensure data is not held longer than necessary.
8. Your Rights
Under data protection laws (such as the UK GDPR), you have rights over your personal data, including:
- Access – to request a copy of the personal data we hold about you
- Correction – to have inaccurate or incomplete data corrected
- Erasure – to request deletion of your personal data (where legally allowed)
- Restriction – to request limited processing of your data
- Objection – to object to processing, including for direct marketing
- Data portability – to request your data in a structured, machine-readable format
To exercise any of your rights, please contact us at: dpo@neuron.build
9. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
Data Protection Officer
Neuron
dpo@neuron.build
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
